FAQ, CONTACT US, RETURN POLICY
HOW CAN I CONTACT YOU?
First, check out our FAQ's, you might find your answer below!
For fastest response, please email us at support@alluriumbeauty.com.
We respond to all emails within 24-48 business hours, Monday-Friday 9:00 A.M.-5:00 P.M. EST.
HOW DO I USE ALLURIUM BEAUTY?
We recommend you apply one full dropper daily, and massage it for about 1-3 minutes. And apply it to clean hair after every wash. Wait 15 minutes before using any other hair products. Be sure to do a 24 hour patch test as well to ensure there are no allergies. If any reactions present themselves after application to the scalp (outside of a slight itch or tingle) please stop usage.
WHAT'S INSIDE ALLURIUM HAIR GROWTH SERUM?
Castor Oil, Soybean, Grape Seed Oil, Olive Oil, Chili Oil, Argan Oil, Tea Tree, Amla, Bhringraj, Stinging Nettle, Peppermint, Mustard seed, Basil, Sesame Seed, Rosemary, Sage, Thyme, Aloe, Garlic seed, Onion seed, Pygeum, Biotin, Ginkgo Biloba, Black Tea, Neem, Aritha, Calendula, Chamomile, Dandelion, Lemongrass, Saw Palmetto, Ginseng, Fenugreek, Ginger Root, Gotu Kola, Hibiscus, Lavender, Chebe, Horsetail
WHAT ARE THE INGREDIENTS OF THE EXTRA STRENGTH FORMULA?
Castor Oil (Ricinus communis), Grape Seed Oil (Vitis vinifera), Olive Oil (Olea europaea), Black Seed Oil ( Nigella sativa), Chili Oil (Capsicum), Argan Oil (Argania spinosa), Tea Tree ( Melaleuca alternifolia), Amla (phyllanthus emblica), Chebe, Bhringraj (Eclipta prostrata), Stinging Nettle (Urtica dioica), Peppermint (Mentha), Mustard seed (Brassica), Basil (Ocimum basilicum), Sesame Seed (Sesamum indicum), Rosemary (Salvia rosmarinus), Sage (Salvia officinalis), Tyme (Thymus), Aloe (Aloe barbadesis), Garlic seed (Allium sativum), Onion seed (A. Cepa), Pygeum (Pygeum africanum), Biotin (Vitamin B7), Ginkgo Biloba (maidenhair tree), Black Tea (Camellia sinensis), Neem (Azadirachta indica), Aritha (Sapindus), Calendula ( Calendula officinalis), Chamomile (Matricaria chamomilla), Dandelion (Taraxacum), Lemongrass (Cymbopogon), Saw Palmetto ( Serenoa repens),Ginseng ( Panax ginseng), Fenugreek (Trigonella foenum-graecum), Ginger Root (Zingiber officinale), Gotu Kola (Centella asiatica), Hibiscus (Hibiscus rosa-sinensis), Lavender ( Lavandula), Horsetail (Equisetum arvense, Champak (Magnolia champaca), Clove (Syzygium aromaticum), Champaca (Michelia champaca), Khus Khus (Papaver somniferum), marorphalClary Sage ( Salvia sclarea), Valampuri Idampuri(Helicteres Isora), Pulankilangu (Curcuma zedoaria), Chandramallika (Chrysanthemum), Curry Leaves (Murraya koenigii), Ranawara (Senna Auriculata)
HOW DO I KNOW MY HAIR TYPE?
WHEN WILL I RECEIVE MY ORDER?
All orders are processed within 3-4 business days and shipped via priority mail 2-5 business day shipping. Meaning you should get your serum within 5-10 business days!
WHAT'S YOUR REFUND POLICY?
We have a 100% money-back-guarantee, starting 120 days after you receive your order. If you are not happy with your results, contact us at support@alluriumbeauty.com and we will assist you in processing your return and getting your money back. You will be responsible for the return shipping postage.
Please note, the return must be received back within the 120 day window, or proof of the return in transit must be provided.
CUSTOMER RESPONSIBILITY
It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed in time. If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to our warehouse. If Allurium Beauty reships your order you will be responsible for additional shipping costs.
Additionally, orders that have been shipped out cannot be cancelled or refunded while still in transit. Refunds can only be processed after an order is returned to us by the customer.
MY ORDER WAS STOLEN/LOST
If delivery has been confirmed for your package via the shipping carrier, we are no longer responsible for the acceptance of your order at that point, as we have fulfilled our due diligence. However we will still do everything in our power to make sure you get your product!
Please note, tracking notifications are not 100% accurate in their timing….. So you may want to give it a few extra days or so to show up. If it still doesn't arrive, please check any other places that accept delivery in your neighborhood, or with neighbors.
As a final step, we ask that you contact your local post office for information regarding this order. Once this final step has been taken, and if still nothing is located; we ask that you file a claim and we will be happy to send you a replacement order ASAP.