FAQ, CONTACT US, RETURN POLICY
HOW CAN I CONTACT YOU?
First, check out our FAQ's, you might find your answer below!
For fastest response, please email us at firstname.lastname@example.org.
We respond to all emails within 24-48 business hours, Monday-Friday 9:00 A.M.-5:00 P.M. EST.
HOW DO I USE ALLURIUM BEAUTY?
We recommend you apply one full dropper daily, and massage it for about 1-3 minutes. And apply it to clean hair after every wash. Wait 15 minutes before using any other hair products. Be sure to do a 24 hour patch test as well to ensure there are no allergies.
WHAT'S INSIDE ALLURIUM HAIR GROWTH SERUM?
Coconut oil, Hemp seed oil, Carrot Oil, Alma, Chebe, Castor Oil, Tea Tree, Bhringraj, Stinging Nettle, Peppermint, Mustard Seed, Sesame Oil, Basil, Argon Aloe, Garlic Seed, Onion Seed, Almond Oil, Pygeum, Biotin, Chili Oil, Olive Oil, Ginkgo Biloba, Black Tea, Neem, Aritha, Calendula, Chamomile, Dandelion, Ginseng, Fenugreek, Ginger Root Oil, Horsetail, Rosemary, Sage, Tyme, and Tulsi
WHAT ARE THE INGREDIENTS OF THE EXTRA STRENGTH FORMULA?
Bhringraj, Stinging Nettle, Chebe, Peppermint, Mustard seed, Sesame oil, Basil, Argan, Aloe, Garlic seed, Onion seed, Almond oil, Khas Khas (Usheera), Champaca seed, Champak, Methi, Marorphal, Valampiri, Idampuri, Pulankilangu, chandramoolika, Curry Leaves, Kari pattu, Ranawara, Vembalam Bark, Pygeum, Biotin, Chili oil, Olive oil, Castor Oil
Ginkgo Biloba, Black Tea, Neem, Aritha, Calendula, Chamomile, Dandelion
Ginseng, Fenugreek, Ginger Root, Gotu Kola, Hibiscus, Lavender, Lemongrass, Saw Palmetto, Grape seed oil, Pumpkin Seed Oil
Horsetail, Rosemary, Sage, Tyme, Tulsi, Black Seed Oil, Clary Sage, Clove
HOW DO I KNOW MY HAIR TYPE?
WHEN WILL I RECEIVE MY ORDER?
PLEASE NOTE: DUE TO COVID-19, THERE ARE CURRENTLY COUNTRY-WIDE SHIPPING DELAYS AND, PER USPS, WE CANNOT GUARANTEE SHIPPING TIMES.
All orders are processed within 2-3 business days and shipped via priority mail 2-5 business day shipping. Meaning you should get your serum within 4-8 business days!
WHAT'S YOUR REFUND POLICY?
We have a 100% money-back-guarantee for 90 days after your purchase. If you are not happy with your results, contact us at email@example.com and we will assist you in processing your return and getting your money back.
Please note, the order must be received back within the 90 day window, or proof of the return in transit must be provided.
It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed in time. If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to our warehouse. If Allurium Beauty reships your order you will be responsible for additional shipping costs.
Additionally, orders that have been shipped out cannot be cancelled or refunded while still in transit. Refunds can only be processed after an order is returned to us by the customer.
MY ORDER WAS STOLEN/LOST
If delivery has been confirmed for your package via the shipping carrier, we are no longer responsible for the acceptance of your order at that point, as we have fulfilled our due diligence. However we will still do everything in our power to make sure you get your product!
Please note, tracking notifications are not 100% accurate in their timing….. So you may want to give it a few extra days or so to show up. If it still doesn't arrive, please check any other places that accept delivery in your neighborhood, or with neighbors.
As a final step, we ask that you contact your local post office for information regarding this order. Once this final step has been taken, and if still nothing is located; we ask that you file a claim and we will be happy to send you a replacement order ASAP.